3 Types of Behavior Change for Marketers

Types of Behavior Change in Content MarketingThree Type of Behavior Change: Part of the Content Strategy Basics series. 

Behavior change is usually an important component of content marketing strategy. There are many types of behavior change, but you can distill these down to three that matter to brand marketers.

Behavior Change #1: Try my product.
You’re not using my product, so I will give you reasons to try it.
A user may be unaware of your product or may not see it as an option. In traditional funnel terms, this is qualified lead.

The desired change is for them to try the product. This is usually bundled with awareness and/or disruption marketing that is designed to trigger an action. The action may be as simple as visiting a website or initializing a search on Google or Bing, but it is an early stage action that may benefit from activities in public relations, advertising, social media, and other related tactics. Continue reading

SEO & SEM: The Dynamic Duo of Website Traffic | Content Strategy Basics

Batman & Robin SEO SEM

The Dynamic Duo of SEO and SEM

Search engine marketing (SEM) and search engine optimization (SEO) are essential techniques for driving users to your website properties. These core tactics are similar, but not the same.

SEM and SEO are often confused, particularly since these acronyms only differ by one letter. Of course, if they were the same thing, we wouldn’t name them different things. Plus, it’s the acronym that’s different, not the underlying meaning.

I’ve found an easy way to remember these different tactics. These may help you differentiate for your extended strategy teams. If you’re a content strategist, it is essential to know how SEO and SEO work together.

SEM: Paid Advertising for Driving Traffic to Your Website
For SEM, the “M” may as well stand for “money.” That’s a nod to the fact that this includes an out of pocket (OOP) expense.

SEM works for a wide range of click traffic to websites, mobile properties, YouTube, apps, and more. Google and Bing give brands many options for driving traffic. For simplicity, let’s just talk about website traffic for now, even though your specific needs may be in a different channel.

It has been pointed out that this isn’t marketing at all. That’s true. SEM is primarily paid advertising. At some point, there was an effort to rename this search engine advertising, but the name didn’t stick.

The dominant player in SEM is Google. Their Google AdWords platform accounts for the majority of their billions of dollars in income. Google earns money each time someone clicks on a paid ad, which is why SEM is also referenced as pay per click (PPC).

Google AdWords and Microsoft’s Bing Ads both work from a similar auction-style model. There are limited ad slots and users bid for top slots. The highest qualified bidder (more on this later) will get the top slot. Continue reading

HIGHLIGHTED: Everybody Writes by Ann Handley

Photo of Ann Handley

Author Ann Handley

Writing is easy. Writing well is hard. (But with some practice, you can do it.)

If you’re a content marketer, you probably spend a lot of time at the keyboard. You may not think of your emails, tweets, and creative briefs as “writing with a capital W,” but it is writing nonetheless. You may as well be good at it.

Ann Handley is very good at writing. So good, in fact, that she can help you become a better writer. Ann’s bestselling book “Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content” is an excellent tutorial for novice and experienced writers.

I read “Everybody Writes” a few years ago when I interviewed Ann at Content Marketing World. I decided that my own writing needed a bit of improvement, so I descended on Ann’s book with my trusty highlighter. Ann’s book on writing is the book that professional writers read for inspiration and instruction. Continue reading

How Tigers Influenced Your Visual Processing

What do you see when you look at the picture below?

It’s not really a formal quiz, so I’ll just give you a hint. If you started off by thinking “it’s a grid” then you were correct. You were also correct, if you noted that the grid was comprised of 54 individual blue squares or boxes. You might have noted the rectangular shape of the grid too.

Grid with 54 Blocks

Grid with 54 Blocks

Continue reading

KPIs & User Journey Metrics for Marketers: Part 3

In the first post of this series on content analytics, I talked about the old way of measuring your marketing content with key performance indicators (KPIs) and why you can’t rely on old measurement models for new media channels. In the second post, I offered an analytics framework for measuring content KPIs along a user-journey continuum.

This leads me to the third post in this three-part series on measurement. In this post, I’m focusing on how you can measure the actions on the page to determine how users are interacting with your content. Or not.

Of course, there’s a rather basic problem here. You want to measure the performance of your content and tools, but most reports are just measuring the page itself. We want to measure the components. Continue reading

KPIs & User Journey Metrics for Marketers: Part 2

One of the more confusing aspects of content strategy is the marketing analytics strategy. There are a lot of ways to measure the performance of your website, but when it comes to content analytics, I offer the following solution. But before we start, you may want to check out Part 1 of this three-part series.

First, consider the fact that website analytics and content analytics may not be the same thing. For example, websites like Amazon are measuring the shopping cart experience and sites like Google are measuring the speed to deliver search engine results. Both of these are valuable metrics for the performance of their sites and may not have as much to do with content as it has to do with the back-end performance and engineering of the website. Continue reading

KPIs & User Journey Metrics for Marketers: Part 1

In marketing, we can measure so much that in many ways, we aren’t measuring anything. We are drowning in data. And the worse part, it may even be the wrong data.

There are ways to ensure that the data that we analyze is actually useful to the brand. Of course, this all starts with a content strategy. Which, of course, starts with a persona. Which, of course, starts with data and insights about your target user. Of course.

Starting with a data-informed persona, you can determine what actions are important to that user. Remember, if you are marketing your brand to a human, you need to figure out what that human needs from you and your content to complete their own personal user journey. Remember, inside every “persona” is a “person.” Continue reading

JAWing With JK: Part 2 of a Blog Series on Visual Storytelling

Joe Kalinowski JAWS headerPart 2 of 2: Check out Part 1 “Movie Poster Creates JAWS-Dropping Visual Storytelling Lessons” on the Content Marketing Institute website

Movie Poster Creates JAWS-Dropping Visual Storytelling Lessons

CMI’s Jos Kalinowski on the History of the Jaws Movie Poster
Questions by Buddy Scalera. Answers by Joe Kalinowski,Creative Director at Content Marketing Institute

BUDDY:  The iconic JAWS movie poster was not the first version, right? What were some of the other versions?

JOE K: The original hard cover was black and white painted by artist Paul Bacon for Bantam Books. It was a more simplistic version of the iconic image featuring a white translucent shark veering up towards a swimmer painted in the same style. The shark had no eyes or teeth, just the recognizable shape of the shark’s head and mouth. When Bantam released the book in paperback, they revisited Bacon’s image. They hired artist Roger Kastel to use Bacon’s hardcover image as a starting point, but they were suggesting Kastel to make the image a bit more realistic and of course menacing. Kastel did such an impressive job that Universal Studios chose to use that image for the iconic movie poster. Continue reading

A Tale of Two Decks (Slideshare Experiment)

Tale of Two Decks Image

 

This is an experiment on Slideshare. This is…A Tale of Two Decks.

Let’s start at the beginning. Recently, I shared the stage with Michelle Killebrew at the Intelligent Content Conference 2015 in San Francisco. If you didn’t attend the event, you missed our somewhat unorthodox presentation where we told “a story about storytelling.”

Note: All videos from the ICC conference are available online. Watch the video of our Long and Short presentation. This is my Intelligent Content Conference 2015 Recap blog post.

Usually the best way to understand a presentation is, well, to see it presented. Realistically, there are only so many conferences any one person can attend, so a lot of us check out Slideshare for interesting and useful presentations.

We planned to simply upload the deck, but that would lose some meaning, since we can’t be there to offer the voice overs and other descriptions. I’ve uploaded other decks in the past, most of them about healthcare marketing and visual storytelling. The decks are clear during the presentation, but would be a bit vague if you didn’t see it presented in person.

This time we decided to try something different. We maintained one master deck, which we called the Original Version. Other than a few minor edits, the deck was a record of how we presented at ICC. The second was a version with comments and call outs, which we called the Annotated Version. This version included slides that we’d removed for time and added several additional slides to enhance the download experience. More on this later. Continue reading

Conflict Is Story: What It Means for Marketing Storytellers

Conflict by Joe Kalinowski

Conflict is story. Graphic by Joe Kalinowski based on a photo by Gianluca Ramalho Misiti.

Without conflict, there is no story. It is conflict that defines the story.

Whenever a writer is sharing a story idea with me, I’m listening for the conflict. Specifically, what is preventing the main character from reaching a specific, desired goal. And whenever a marketer references the brand “storytelling,” I’m listening for the same things. Let’s explore…

Without conflict, the story is just a setup. It may be an anecdote or even a nice scenario, but ultimately, great (heck, even good) stories require some sort of conflict. And lest we think this applies only to fiction, this is also relative to brand stories told in marketing. Read on…

Let’s start with a story example. Everyone loves zombies, so let’s make this a story set in the zombie apocalypse. Now, consider your main character Bob. What does Bob want? Does he want to win the zombie-slaying trophy? If so, why? What will winning the trophy be?

It doesn’t matter if Bob is from present day or from the future (a guy from the future fighting zombies is a nice setup!). All that really matter is that Bob wants something and why he wants it can be clearly defined.

There are lots of different theories on story conflicts, but many educators agree there are generally four types of conflict. (Meta irony: Someone will disagree with this.) These are conflicts that work both in fiction, non fiction, and marketing stories.

The four types of conflict: Continue reading