Interview with Content Strategy Author Ann Rockley

Ann Rockley and Buddy Scalera photo

Ann Rockley and Buddy Scalera at the Intelligent Content Conference 2013

Despite being a relatively young industry, content strategy and marketing owes a great deal to certain pioneers who helped shape essential concepts. Their names pop up in blog posts, at conferences, and on bookshelves because they are the true thought leaders of this evolving discipline.

Instead of becoming a fond footnote of the content strategy industry, pioneer Ann Rockley has continued to evolve with fresh, relevant insights. Her book “Managing Enterprise Content,” is, quite frankly, required reading for everyone who wants to work in content strategy.

After several years of hearing about Ann Rockley, I was fortunate enough to meet her at the Intelligent Content Conference 2013 in San Francisco. (I spoke at the conference and delivered a scintillating presentation called “Channel Agnostic Content Strategy for Happy Marketers.”) Later, Ann and I exchanged a few emails, and she was kind enough to grant me an email interview.

Fair warning. You will probably have to read this interview once, then read Ann’s book, then read this interview again to get the full impact. Ann’s very smart. I was just trying to keep up. Continue reading

Speaking at Intelligent Content Conference 2013 in February

See Buddy Speak at Intelligent Content Conference 2013

See Buddy Speak at Intelligent Content Conference 2013

West Coast! It’s been a long time since we’ve seen each other, maybe too long.

Let’s get together at the Intelligent Content Conference 2013 in San Francisco on February 7-8, 2013. I’m packing now to bring some East Coast fun to the City by the Bay.

If you’re a content marketer, this is one of the big conferences you should attend. I’ll be there to deliver my presentation on Feb 8th at 2:00. Here’s the description:

Channel-Agnostic Content Strategy for Happy Marketers
Learn why “intelligent content” is an inevitable future for multi-channel marketing. Developing channel-agnostic content is rapidly becoming the only way to address the proliferation of emerging channels and new devices. Brands are publishers and content is liquid. Marketing teams need to consider how to share messages across the platforms that their customers are using. Intelligent, channel-agnostic content development, governance, and maintenance will ensure that your marketing team is happy (i.e., employed) and prepared for the future.

You’ll see a lot of the stuff you’ve come to know and love including my sparking personality, these rock-hard abs, and some amazing comic book art. Continue reading

Storming Retail: How Home Depot, Lowe’s & Sears Miss Opportunities

A hurricane of missed opportunities in retail and content strategy.

If I had stock in Home Depot, Lowes, or Sears, I’d be pretty annoyed right now. I’d be looking at the impending storm that’s about to hit the East Coast, and think, “why aren’t these retailers ready for Hurricane Sandy?”

To that, I’d add, “again.”

Yup, this is the second year in a row that retailers are not ready for the consumer demand in times of emergency. Last year, we were hit with an epic, freak storm that knocked out electricity for four days. The folks with generators were just fine, but the rest of us were, well, very cold.

You’d think that people would learn from last year and already have generators, batteries, bottled water, canned goods, gasoline, and other things like that. But they don’t. People are people. They don’t usually do a good job of taking care of themselves and typically wait until the last minute to do their Christmas shopping. People are like that and will always be like that.
Continue reading

5 Great Reasons Your Marketing Strategy Works

Marketing strategy. Yours is working.

Look, I’m going to run through a few things with you, since you already know all of this. You’re a marketing pro, so this is just a quick review of your talking points with your boss.

A good marketer like you knows that you can’t just check boxes and expect to deliver remarkable results. You are already working hard to make sure your strategies and tactics are effective.

Let’s review five reasons your campaign will succeed, so you can discuss it during your next performance review:

1. You have a strong content strategy.
Last quarter you rocked it with a smart strategy, fantastic branding, and a super message. It took some time, but you managed to deliver an equally amazing content strategy. You know (because you read Content Strategy for the Web and The Elements of Content Strategy) that content strategy includes a plan for ongoing content creation, management, and governance. That’s why your website isn’t still in Phase 1/Launch. You’ve had a content strategist focused on all aspects of content, so that the message stays fresh for your target audience. It’s not just the copy on your website either. It’s mobile, social, video, graphics, and everything in between. This, above all, is why you are succeeding where others have failed. You know that content strategy is the foundation of content marketing. Continue reading

Content Strategy and eBooks

Marvel Comics on iPad

The easiest thing to do is wait. When a new technology seems to be bubbling up at the edges of conversation, most people just wait. Wait to see how it turns out. See if it takes off.

When it comes to ebooks, the wait is over. Done. The handwriting is no longer on the wall; it’s being downloaded to your iPad.

Old Models, Redefined
The book business is faring much better than the music industry did when digital changed their business model. As millions of songs were being downloaded in the 90s, music companies were busy protecting their old-media distribution channels. At one time, music stores dotted strip malls and city street. Now, most are gone. Apple redefined their distribution model.

The next to be hit was the video business. Torrents made pirating easy. And since people already had home-entertainment centers, the devices of consumption were already in place. The studios were also slow to move, sticking with DVDs for too long. NetFlix was already busy redefining their distribution model. Continue reading

Guy’s Guide to Pinterest: Pinning Testosterone

Guy's Guide to Pinterest

Guy's Guide to Pinterest

The statistics are incredible. According to ComScore estimates, Pinterest is the fastest growing social network ever.

In this age of social networking sites, you’d think that we had enough places for people to like and share stuff. Apparently not.

But a curious thing happened on their way to becoming an Internet phenomenon. Pinterest became an overwhelmingly female destination. By some estimates Pinterest is to 50% to 70% female. Everyone has an opinion about why Pinterest attracted so many women and what it means for social media marketing.

If you’re a male, you’re probably wondering why you should bother with Pinterest. Well, for one, it’s really kind of fun. (I hated typing that sentence, but it’s true.) It’s also a platform that shows huge potential for marketing and branding, since people are sharing the products and services that they love. If your campaign includes content marketing, you know that great product images can help your brand message go viral.

For a change, though, I am not here to talk about your content strategy or anything marketing-y like that. I’m here to help the fellas out there get started with Pinterest. Continue reading

Write a Website, Not a Novel

Stack of keyboards

Write less. Write better.

Never use ten words, when you can say it in five. Never use a ten-buck word, when a five-buck word will do.

These are old phrases that I remember from my days working as a journalist. The idea was not to dazzle people with your thesaurus, but to communicate and report your story. Save the flowery language, they used to say, for your novel.

If you’re developing your content strategy for your new brand website, be sure to include a section in the style guide about writing. Let your whole team know that the purpose of your website is to serve the needs of your users. It’s not an opportunity to stretch your legs as a writer and express yourself with brilliant prose. Continue reading

Why Klout and Social Influence Really Matter

Klout.com Logo

Klout.com is a social influence measurement tool.

What’s your Klout score? It’s a question that you hear more often, particularly if you’re in the agency world.

So what is Klout and why is it important? That’s the more important question!

First off, if you haven’t tried it yet, go to Klout.com. If you’re signed into Twitter, it will ask you to connect your two accounts. Twitter has a pretty good application programming interface (API), so you can link two different services and share data. It’s pretty easy.

At first, Klout will probably give you a low score because it does not know how you interact with other Twitter users. But in time, it will give you some indication of your “influence.” You can read about how Klout scores influence, but suffice to say, it attempts to measure how many people repeat (or retweet!) what you say. It’s a modern, online version of how cool you are among your peers.

The mechanics of Klout aren’t as important as the concept behind social validation. So what is social validation and why should you care? Glad you asked! Continue reading

Mobile Video, NetFlix, and Mass Transit

Apple iPad

Apple iPad

As I was riding the bus to work this week, I observed at least two people streaming Netflix to iPads.

The lower-end iPads include WiFi, but the upgraded models offer 3G wireless service. That makes it easy to stream Netflix wherever you are. Like, for instance, the bus.

This may seem like a minor point, but for content creators and content strategists, it is a significant development worth considering. For example, as you develop your content strategy, you’re probably thinking primarily about the website and mobile experience. This means a robust website that scales appropriately for mobile users.

If you create transmedia assets, you may also be thinking about familiar channels like YouTube and Vimeo for video. Maybe Slideshare for presentations. Perhaps an eBook on Amazonor at BarnesandNoble.com. Again, this all makes sense.

Have you considered the bus? I mean, you know that mobile users are accessing your website on mobile device, and they may be on a bus. But when you think about long-form streaming video, you probably aren’t thinking about an iPad 2 streaming video on a bus. Continue reading

Paid Content And Your Content Strategy

A few years back, I wrote a post titled Top 5 Things I’ll Pay for on the Web. (Still brilliant, I know.)

By this point, I would have expected that the pay model for content would have changed, but for the most part, it has not. The web remains mostly free and will probably remain that way for quite some time.

There has been, however, an interesting shift in the tablet world. First the Kindle and then the iPad have nudged people along to pay for content. It’s not a mass movement, but it is a step in the direction where content creators can eventually charge something for their content. As such, content strategy will need to evolve to reflect this slow evolution back toward paid content.

Back when I got my first Kindle, there was a small, but growing library of ebooks. Many were free, some were as inexpensive as 99 cents, and others were around $9.99. It wasn’t a bad price for content, especially for those 99 cent books. Downloading and payment was easy, so the barrier to purchasing new content was low. Continue reading